Laurie Hall, PMP

2810 Saint Maria Drive817-807-0765

Mansfield, TX 76063laurielynnhall@yahoo.com

Program Manager/ PMO Manager

Energetic, trusted, and detail-oriented PMO/Program/Project Manager and strategic solutions provider with17 years’ of outstanding project management and conflict management skills; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff.  Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects; directs project teams to develop high-quality programs that solve business problems and provide tangible results.

Areas of Expertise

 

§    Conflict Management §    Turnaround Operations §    Staffing & Resource Management §    Strategic Planning/Analysis

§    Risk & Issue Management §    Financial Modeling & Analysis §    Agile & Waterfall Methodologies §    Cost/Benefit Analysis

§    Change Management §    Stakeholder Management §    Cost Reductions §    Process improvement

 

Certifications

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Professional Experience

 

Zale Corporation, Irving, TX2014 – Present

PMO Manager / Sr. Program/Project Manager

Oversee the full project management life cycle and software development life cycle for the implementation of highly complex, large-scale, strategic IT and business initiatives to include developing and establishing standardized templates for common methodologies; Develop and deliver progress reports, proposals, requirements documentation, and presentations.  Accountable for the budgets of all projects to ensure adherence to assigned/approved budgets; managed a resource capacity plan/forecast to help understand resource availability for projects. Develop full-scale project plans and associated communications documents.

§ Spearheaded the portfolio process to prioritize projects based on investments and strategic requirements. Managed implementing scoring and prioritization models to help assess which requests should be approved or delayed.

§ Lead multi-functional project staff to oversee the impacts and interdependencies between programs and working to ensure initiatives meet the goals and objectives of the executive leadership team.

§ Constructed and managed the formation of a Software Development PMO in defining its long-term strategy, its mission, vision, key competencies. PMO consisted of approximately 15 FTE PMs / Contractors. 

§ Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

§ Collaborated with peers to identify, develop and implement Program/Project Management Best Practices and Process Improvements.

§ Review UAT Testing and Quality Assurance procedures

§ Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work

 

Sabre Holdings, Southlake, TX2012 – 2014

Principle IT Program Manager (PMO)

Brought on board to facilitate the implementation the Sabre platform from Amadeus at Virgin Australia Airlines reservations system and other key products; presented weekly dashboard reports on the current projects and client issues to senior level executives.  Produced project status reports, managed the team and resolved day-to-day issues.

§ Executed and maintained program management processes and disciplines while mentoring teams in methodology and encouraged best practice in project management and project planning.

§ Maintained a Release Management schedule that was dependent upon the QA results as well as CVT with the customer.

§ Confirmed team coded per requirements and used repeatable processes when available.

§ Managed transition of clients from Solutions Implementation to Client Support.

§ Tracked software customization, defects and issues using the Oracle Siebel CRM tool.

§ Worked with the QA teams to ensure all possible bugs/defects were flushed out and our code was stable.

 

The OCC, Fort Worth, TX2011 – 2012

Project Manager (Consultant via TEKSystems)

Directed all services, resources, and project plans for financial clearing corporation; reported metrics, tracked program level issues/risks.

§ Controlled the primary program level project plan via MS Project which included the roll-up of several individual project plans.

§ Created and presented presentations to senior level executives on status of all programs on a weekly basis.

 

First Command Financial Planning, Ft. Worth, TX2007 – 2011

Sr. Project Manager

Managed 10 to 15 technical resources and PMs as needed for internal and external projects, including projects that involved Software upgrade rollouts to over 2500 workstations nationwide; accountable for all project management activities to include full life-cycle methodology.

§ Developed project plans and assumed responsibility for project profit and loss.

§ Lead project manager assisting CIO/Director in portfolio management activities.

§ Successfully communicated with all levels of management to include directly reporting and working closely with the CIO of Information Technology and company President.

 

Southwest Airlines, Dallas, TX2006 – 2007

Project Manager (Contract position via TEKSystems)

Contracted to manage the development and master project schedules for the Airport Application Suite Project; led project teams during code development of reservation systems that integrated with several systems.  Coordinated resources and tasks between groups within and outside of the organization and prepared weekly Senior Leadership presentation to report project status.

§ Managed the vendor relationship through customization and implementation of a Customer Relationship Management tool via SalesForce.com for the Cargo Sales Team.

§ Accountable for reviewing business requirement documentation as well as project scheduling, estimating and managing timelines.

 

Dell, Inc., Round Rock, TX2004 – 2005

Global Account Manager / Project Management Office

Brought on board to handle a global portfolio of projects in Ireland, France, Asia and Japan; accountable for various reporting and metric needs within the PMO for VP’s and other senior management on a weekly and monthly basis.

§ Successfully established Project Management Office at client site in Ireland.

§ Staffed projects with determined resource needs from a pool of engineers with various skill sets to include Wintel, Linux, WebLogic, Citrix, Storage, Domain and Security.

§ Managed resource issues and/or gaps as needed with contingency plans and escalated to senior management if needed.

§ Participated in annual budgeting process and monitored project expenses and staffing levels, apply corrective actions where necessary.

 

Additional Experience

Sr. Project Manager, Engineering & Operations, TXU Electric / Capgemini Energy, Dallas, TX2001 – 2004

Sr. Project Manager, Global Infrastructure, Sabre Holdings, Southlake, TX1998 – 2001

Personnel Administration Specialist, United States Army (75B), Honorable Discharge

Education & Certifications

General Studies, Tarrant County College, Arlington, TX

General Studies, Central Texas College, Arlington, TX and Killeen, TX

Project Management Professional (PMP) #186692, Project Management Institute (PMI)

ITIL Foundation Certificate in IT Service Management, 12/2011, Certificate #GR750015892LH

PMP Certificate via TXU Electric - 11/2001

Technical Expertise

PM Methodologies: SDLC │CMMI │PMBOK │Waterfall │Agile │Scrum

PM Tools: MS Office Suite │MS Project 2007/2010 │MS SharePoint │Visio │Jira, │GoTo Meeting │WebEx